Atish Chandra

Senior Engineer · AI Integrations · ServiceNow

5+ years solving complex challenges across enterprise integrations, APIs, authentication systems, and AI-powered workflows. Passionate about solving at the source.

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About Me
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Senior Engineer, AI Integrations at ServiceNow, supporting enterprise customers worldwide across complex integration and AI platform challenges.

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From Authentication and APIs to Enterprise AI Integrations, covering IntegrationHub, Workflow Data Fabric, Conversational AI, Microsoft Teams and M365, Virtual Agent, third-party product integrations, and the underlying infrastructure that ties it all together.

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Actively working across Now Assist, AI Agents, Gen AI Controller, AI Search, NAVA and exploring LLMs, agentic systems, and MCP to connect integration expertise with AI-native architectures.

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Write on Medium, contribute on Quora and Shiksha, with content reaching 300K+ views.

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MCA from Chandigarh University · BCA from CCS University.

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Life beyond the terminal: music, movies, and wandering to places worth getting lost in.

AI & Emerging Tech
Now Assist AI Agents Gen AI Controller AI Search Now Assist Virtual Agent (NAVA) Model Context Protocol (MCP) Large Language Models (LLMs) Agentic AI Prompt Engineering Agentic Workflows Enterprise AI Support
Tech Stack & Tools
ServiceNow Platform & Integrations
Authentication Web Services IntegrationHub Workflow Data Fabric Zero Copy Connectors External Content Connectors Conversational AI Virtual Agent Microsoft Teams & M365 Flow Designer
API & Web Services
REST APISOAPJSONv2XMLJSONYAMLJDBCODBC
Cloud & SaaS Product Integrations
AzureAWSOktaSalesforceWorkdaySlackAtlassianMicrosoft 365SuccessFactorsTwilio
Identity & Access Management (IAM)
SAMLOAuth 2.0OIDCWS-FEDMutual AuthMFAPKIX.509SSL/TLSLDAPActive Directory
Networking & Protocols
TCP/IPDNSHTTPSSSHVPNFirewallsEmail InfrastructureSMTP / POP3 / IMAP
Systems & Infrastructure
Linux (RHEL/Ubuntu/CentOS)Unix (Solaris/AIX)IBM WebSphereApache TomcatIBM MQ
Databases & Scripting
MySQLPostgreSQLOracle DBSQLShell ScriptingPythonJavaScript
Debugging & Tooling
PostmanChrome DevToolsOpenSSLTroubleshootingRoot Cause Analysis
Experience
ServiceNow · Hyderabad
Senior Technical Engineer, AI Integrations
March 2026 – Present
  • Expanded scope to include the full Now Assist and GenAI platform stack, working across Now Assist Admin, Skill Kit, Data Kit, AI Search, Gen AI Controller, AI Agents, and Now Assist Virtual Agent (NAVA), alongside existing integration domains.
  • Actively contribute to the team through conducting technical interviews, delivering technical training, and presenting integration modules to the wider team.
ServiceNow · Hyderabad
Technical Engineer, AI Integrations
April 2023 – February 2026 · 2 yrs 11 mos
  • Delivered advanced L3 product support across authentication, web services, email infrastructure, networking, and platform integrations for a global customer base.
  • Owned and resolved critical customer cases through deep technical analysis, collaboration with internal teams, and adherence to troubleshooting best practices.
  • Worked closely with customers across their own environments, underlying infrastructure, and technology stacks to diagnose root causes and drive resolutions that go well beyond a surface-level fix.
  • Performed error diagnosis, debugging, validation, and in-depth root cause analysis for recurring and product-level issues.
  • Replicated customer-reported issues in test environments to confirm bugs and escalate product defects where applicable.
  • Contributed to automation, case deflection initiatives, and digital self-help asset development to enhance engineer and customer experience.
  • Managed case SLAs and escalations to minimise downtime and business impact for enterprise customers.
Capgemini · Bangalore
Technical Engineer (L3), Integrations & Infrastructure
October 2022 – April 2023 · 7 mos
  • Built infrastructure for frontend and backend servers on Unix and Linux systems using a microservices approach to develop end-to-end applications.
  • Performed technical migrations from legacy Unix servers to modern Linux environments, including upgrades to Java, PostgreSQL, MySQL, Oracle DB, IBM MQ, CFT, Tomcat, and WebSphere.
  • Administered Oracle DB, PostgreSQL, and MySQL including script execution, backup and restoration, tablespace creation, and AWR report generation.
  • Managed frontend servers on IBM WebSphere and Apache Tomcat, including log and trace analysis, troubleshooting, and SSL certificate installation and configuration.
  • Served as last point of L3 escalation within the technical support team; mentored junior engineers across tools and technologies.
Capgemini · Bangalore
Associate Technical Engineer (L3), Integrations & Infrastructure
May 2021 – September 2022 · 1 yr 5 mos
  • Built application infrastructure from scratch across Web, Application, Batch, and Database server tiers for a French Automobile client.
  • Managed end-to-end database tasks across PostgreSQL, Oracle, and MySQL including installation, performance tuning, monitoring, backup and restore, and migration.
  • Automated routine infrastructure processes using Shell scripting to ensure repeatability and high-quality delivery.
  • Led application migration from HTTP to HTTPS, improving security and compliance posture.
Capgemini · Bangalore
Trainee, Cloud Infrastructure Services
January 2021 – April 2021 · 4 mos
  • Trained on Linux and Windows Administration, Oracle DBA, MS SQL Server, VMware and Citrix Virtualization, and Networking fundamentals.